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🎬️ Video ads disappearing or not available
We've noticed some concerns about video ads disappearing or not being available in the game. We want to clarify that the video ad feature, like all ads and promotional features, is currently in a testing phase within the game. This means that while some players may receive Lives, others might get Boosters or other items…
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Countdown crystals are just bombs (Levels 1881 & 1882)! CM:❗Reported to the Studio
Countdown crystals have just been introduced in level 1881 but they are just bombs in my game? I managed to get past the first level by buying more moves, but I can't do that now. This round forces me to move the orange bombs and the round instantly ends because of the yellow bombs Any ideas
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Can't Opt Out of Candy Royale!
I truly do not like this little sub game and I don't want to play it. But lately when it's popping up, there is no X in the right hand corner for me to decline. It's just forcing me to opt in in order to continue playing the game this is absolutely no good. Is this a glitch? If so, when will this be fixed?
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🚨 Are you experiencing issues with the game? Check here before posting in Support!
Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga. The two absolute most common questions here in Community are: I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost,…
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Sandy Szydlowsk
Hi, I have played Candy Crush Saga on my ipad since 2013. This past week when I attempt to log in and retrieve my progress - continue with fb as usual- it directs me to log in. I attempt to do that and the log in button will not work!. Will not let me use forgot password either. I have tried shutting down and rebooting and…
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Gold
What happen to all the gold I had won..it just disappeared..please help
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Can't play game with my data turned on, it keeps tripping off the game. I play offline only
Can't play game with my data turned on, it keeps tripping off the game. I play offline BC if I try to go online, the game immediately trips off. Why
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Unable to connect to store
I am unable to connect to store with candy crush saga, but can with soda
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Can I save my current level using my new King account?
I've been using FaceBook to log in to my King Games for years. I have now created an King account because I keep having to connect to FB every time I open my game. Can I update my king account with my current King game statuses?
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Deleted candy crush in error
please help I accidentally deleted my candy crush Sega please help me restore it. I was at at least around 15,057. Can this be restored if so, please help me get it back
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Tutorial Pass Level
how to ask friends to help a level?
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Help
how do I ask someone for help on a hard level I have been trying to beat level 885 for a long time
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Where's my goodies
My Gcash paymenr was debited but no goodies was given to me. Attched please find the screenshot of purchase.
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How to refund lost turns purchased
I bought 10 extra plays and I only review 1. This has happened to me twice? Please advise.
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Edited by CM: Oops! Please repost in English so everyone can understand
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
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When are you going to reveal the 10 finalists?
When are you going to reveal the 10 finalists?
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how
I was on qoufacation from the beginning tell the end how I no if I won
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Why can't I buy or redeem gold bars on my desktop?
Windows 10. Past couple of weeks I have not been able to buy or redeem gold bars to continue with a game.
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Lite version
why am I on the lite version and how do I get off it?
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My gold bars were reduced to 50 from 1000+. How do I get them back?
Is there a way to get back my gold bars?
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Level 1881
I'm now losing my place in several of the contests due to the exploding bombs without even a chance to get them. What to do to get past this and regain my places in the various activities
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Level 1881
I'm stuck here as the bombs explode without waiting for me to play- keeps showing a tutorial and even if I skip that they still explode immediately. I'm stuck here and it's counting down the z2 hour free lives reward.
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How do I restore my account.
Hi,I've got a new phone my apps from my old phone have transferred to this one,but my progress as not been saved.Its took me back to level 1,when I am on level 8000+.How do I get back to my level.Thanks in advance.
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Why am I not receiving the gold bars I have won after collecting the blue candies?
I am owed 100 bars now, 2 x 25 bars from yesterday and 50 bars from earlier today. I am winning all other items. It says 'no Internet connection'. Thank you.